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James Eric Thompson
OBJECTIVE:
Pursuing a goal to expand career and experience on leading edge technology by continuing education. A key resource for an organization that offers opportunity, and challenges. That has a wide range of technical expectations and designs.
WORK EXPERIENCE:
IUEC Local 18
100 S Mentor ave
Pasedena, CA 91106
Elevator / Escalator constructor with the International Union of Elevator Constructors
Member in good standings since 2005
Turner Techtronix
3214 W Burbank blvd
Burbank, CA 91505, USA
Support Center Analyst
Facilitate & resolve all technical issues for Warner Brothers,AOL Time Warner companies and clients. Supporting technical staff, consultants, and all Warner Brothers,AOLTime Warner employees in the entertainment field world wide. All aspects & technical fields of the entertainment industry are supported by myself & WB Support Center staff .
Dell/Winston Tires ( ARC )
Network Administrator
Replace & configure systems: SCO Unix to MS NT4
Setup new devices on Winston Network
Recovery, transfer, & storage of sites data, backups & software
Configure communication between site server & main frame
Configure communication between site server & site workstation/s & terminal/s
Configure hardware devices to site & Winston network
Install new POS system, recover site data, configure to new application
Generate Reports & test, report problems & errors, resolve problems with
Winston IT Team
Reestablish normal operating communications between site & central Host
( ARC CLIENT )
Roc-Core Consultants
Cisco, Novell consultant
Design, implement, & maintain LAN/WAN equipment, servers & service all network devices, specific to client’s environment and business requirements.
Duties include day-to-day end-users support, quality control, equipment testing, LAN/WAN configuration & troubleshooting.
Working with Sales and Technical teams to provide reliable solutions to clients and to provide technical support.
Southern CaliforniaEdison
Tier 2 / Dedicated Support Analyst
Southern California Edison
Tier 2 / Dedicated Support; Environmental affairs, Regulatory policies and affairs
Supporting special projects, users, software & repair of equipment PC`s, Laptops, & CE devices
Setup new devices & services on Network / remote support, Equipment setup for off site projects
Liaison between users & IT Services / Troubleshooting Client/Server applications
Support for Windows 95 (all versions) , 98 , NT desktops , & X-windowing applications
Support for users, client/server applications on a Novell –MS NT, Ethernet, 4/16 token ring environment
Supporting users of various scientific disciplines with day to day &
project based support
Support for all standard, In house, non-standard, & user needed or project specific applications & hardware
Evaluation Of new & existing software & hardware
Support of Microsoft office applications (all versions)
Adaptation of new technologies to existing systems, & migration to new applications & technologies
Supporting in house developers by testing, troubleshooting, & client feed back in the SCE environment
On site support for remote users & locations for SCE
Repair & maintenance of printers, scanners, laptops, Pc`s & other office equipment
Alert SCE network control center of network issues or conflicts
( ARC CLIENT ) (Supervisor's Name: Mark Montgomry.)
Banctec
Tier 2 Software Support Analyst
Service & Support Center Analyst for Southern California Edison
Supporting Field Techs & users on a 4/16 Token ring, Ethernet Network.
Setup new devices & services on Network
Liaison between users & IT Services / Troubleshooting Client/Server applications
Support for Windows 95 (all versions), 98, NT desktops
Support for users, client/server applications on a Novell –MS NT, Ethernet, 4/16 token ring environment
Supporting users of various Job duties & technological needs with day to day & task based support
Support of Microsoft office applications (all versions)
On site support for remote users & locations for SCE
Follow up support on ongoing or resolved issues
Alert SCE network control center of network issues or conflicts
(ARC CLIENT )
ARC, Alternative Resources Corp
Systems Engineer
Working on various short term team projects for ARC clients
IBM, Wang Gentronics, Veritos, Johnston & Johnston, & other ARC clients
including ( Dell/Winston, SCE , Banctec )
ITT-Technical Institute
12669 Encinitas Avenue
Sylmar, CA 91342-3664
Phone Number: (818) 364-5151
NTTI
Glendale, CA
Cisco CCNA, 2001
Los Angeles Trade Technical College
MT Sierra Technical College
Novell Certified Engineer CNE
MT Sierra Technical College
Novell Administration
NTTI
Glendale, CA
Cisco CCNP
NTTI
CISCO CSSP
JOB-RELATED TRAINING COURSES:
ITT-Technical Institute
AS with honors
Class Valedictorian 2012 Sylmar
Current Program: BS EECT
New Technology Training Institute
CCNA 03/02/2001
CCNP pending completion of Cisco exams
CCSP pending completion of Cisco exams
MT SierraTechnicalCollege
Novell Certified Engineer CNE
Novell Certified Administrator
Los AngelesTradeTechnicalCollege
Attended classes in Computer Science
c-tech cabling courses for copper & fiber cable.
Also have technical certifications in many fields.
JOB-RELATED SKILLS:
Cisco Certified CCNA
Novell Certified C.N.E 3, 4 Intranetware & 5
Network support and configuration of Client/Server applications, upgrades & Evaluation
Network technologies, web server technologies, & server services
System & user support of software, devices, network services &
Client/Server applications
Security, Virus protection, for LAN/WAN Networks
Knowledge of Web Cache, Content on Demand Networks, & VoIP Technologies
Knowledge of Mirroring, Load Balancing, & Virtual Hosting Technologies
Knowledge of Citrix Metaframe , thin clients & terminal emulation
DNS, DHCP, TCP, UDP, Multicast, Unicast, ACL, Priority Queuing, & VLSM knowledge
JOB-RELATED CERTIFICATES AND LICENSES:
Novell CNA & CNE for 3x, 4x, & 5x
Cisco courses CCNA , working on CCNP ,& CSSP
Many other current technical certificates and licenses available upon request.
SUPPLEMENTAL INFORMATION:
Highly diversified Engineer is available to meet any challenge. Needing new technology, challenges, leading edge technology with various projects with implementations available today and for the future.
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