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James Eric Thompson
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| Name: | Dedicated Support Analyst : SCE |
| Experience Description: |
Tier 2 / Dedicated Support; Environmental affairs, Regulatory policies and affairs
Supporting special projects, users, software & repair of equipment PC`s, Laptops, & CE devices
Setup new devices & services on Network / remote support, Equipment setup for off site projects
Liaison between users & IT Services / Troubleshooting Client/Server applications
Support for Windows 95 (all versions) , 98 , NT desktops , & X-windowing applications
Support for users, client/server applications on a Novell ?MS NT, Ethernet, 4/16 token ring environment
Supporting users of various scientific disciplines with day to day &
project based support
Support for all standard, In house, non-standard, & user needed or project specific applications & hardware
Evaluation Of new & existing software & hardware
Support of Microsoft office applications (all versions)
Adaptation of new technologies to existing systems, & migration to new applications & technologies
Supporting in house developers by testing, troubleshooting, & client feed back in the SCE environment
On site support for remote users & locations for SCE
Repair & maintenance of printers, scanners, laptops, Pc`s & other office equipment
Alert SCE network control center of network issues or conflicts
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